Customer Service Leaders
Delighting customers is difficult when data is not available from the field. Gathering, sharing, and empowering the right team members to act quickly to service customers is our specialty.
One platform. multiple solutions.
Proactive not reactive service
Know when there is an issue in the field that impacts a customer so team members can proactively communicate the problem, replacing disgruntled inquiries, with thank yous.
Proactively alert customers of service outages, new product offerings that are right for them, and resolve issues faster, which means positive reviews, trust, and brand affinity.
Call Volume Reductions
SmartPin placement alerts customer-facing teams who can quickly communicate with customers, resulting in less contact center call volume, customer wait times, and tickets.
Remove barriers to strong relationships and loyalty by establishing trust, using SmartPin technology.
Enable customer care teams to identify and distribute new leads to the sales team.
Digitize management of tasks, eliminating the need for paper and manual processes.
Enable mobile service teams to capture issues in the field and solve them real time.
WORKFLOWS for Customer Service Leaders
Monetize Service Calls
Empower service teams with knowledge to up-sell and cross-sell on service calls.
Track, maintain, and replace field equipment proactively.
Oversee and execute projects on time and budget.
UTILIZE 150+ PRE-EXISTING WORKFLOWS
learning from experience
In 2020 WOW! reduced unnecessary truck rolls by roughly 70%, resulting in $52,000 in savings.