Customer Service Leaders

Delighting customers is difficult when data is not available from the field. Gathering, sharing, and empowering the right team members to act quickly to service customers is our specialty.

One platform. multiple solutions.

Proactive not reactive service

Know when there is an issue in the field that impacts a customer so team members can proactively communicate the problem, replacing disgruntled inquiries, with thank yous.

Customers at
scores

Proactively alert customers of service outages, new product offerings that are right for them, and resolve issues faster, which means positive reviews, trust, and brand affinity.

Call Volume Reductions

SmartPin placement alerts customer-facing teams who can quickly communicate with customers, resulting in less contact center call volume, customer wait times, and tickets.

retention
and loyalty

Remove barriers to strong relationships and loyalty by establishing trust, using SmartPin technology.




Money

sales
opportunities

Enable customer care teams to identify and distribute new leads to the sales team.

Fiber Tech Location

Task
management

Digitize management of tasks, eliminating the need for paper and manual processes.

Sev 1 - Unassigned

Crowdsourcing

Enable mobile service teams to capture issues in the field and solve them real time.

WORKFLOWS for Customer Service Leaders

Image from iOS (28)_iphonexspacegrey_portrait
mobile sales opportunities

Monetize Service Calls

Empower service teams with knowledge to up-sell and cross-sell on service calls.

Equipment - Active

Equipment management

Track, maintain, and replace field equipment proactively.

Job - Medium

Project Management

Oversee and execute projects on time and budget.

UTILIZE 150+ PRE-EXISTING WORKFLOWS

learning from experience

Case Studies

In 2020 WOW! reduced unnecessary truck rolls by roughly 70%, resulting in $52,000 in savings.

1 %
reduction in truck rolls
$ 1
Savings

Discover how to drive customer satisfaction, improve customer communications, and transform outdated business processes into a competitive advantage.

drive results with smartpins today!