Proactive Field Service
Nrby Makes Proactive, Profitable Field Service Management Simple
Your customers live in an on-demand world. They expect continual uptime, reliable equipment, ultra-responsive service and near-instant fixes. Getting ahead of the game is easier said than done, however, which is why about half of field service organizations say they’re mostly reactive.
Nrby’s location-based workforce collaboration makes it easy for field service to become more proactive, productive and profitable.
Field Technicians Are the Key
There’s a ton of talk about how sensors in the field—a.k.a., the Internet of Things—improve field service management by pinpointing potential and existing problems. That’s true, and it’s very important, but instrumentation is only part of the solution.
The human element is equally, if not more, critical. Field service technicians hold the key. Nrby motivates and empowers them to:
Anticipate and avoid threats to continuous service delivery
Handle more work orders per day
Increase revenue potential
Improve service quality and asset management
Drive higher first-call completion rates
Boost customer satisfaction and loyalty
Facilitate a safer workforce
How Nrby Does It
Nrby transforms a reactive field service operation into a proactive one from the first day it’s put in the hands of a mobile workforce. By using Nrby’s one-touch SmartPins for different field-service activities, your field technicians can discover, instantly share and quickly resolve issues, while operation centers are continually updated and supervisors receive real-time status changes.
Nrby standardizes and automates how field service peers collaborate to create a more productive field service environment. Best of all, it’s non-disruptive to your workers and complements and seamlessly integrates with existing field service management systems, creating a whole new level of operational efficiency.