Service Providers

Nrby gives mobile teams the power to capture and share any on-site data and decision-driving information. For service providers this leads to increased efficiency, reduced operational costs, and higher-quality service delivery.

TURN ON YOUR FIELD DATA

DOCUMENT ANYTHING ON SITE
 A SmartPin™ initiated at a specific GPS location easily allows mobile teams to capture and document anything, using photos, automatic data collection, and digital forms.

TAKE ACTION WITH WORKFLOWS SmartPin™ technology empowers your teams to work together seamlessly by automating workflows with instant status updates, assignments, and notifications.

UNLOCK INSIGHTS
SmartPin™ data uses location intelligence, giving new historical timelines, reports, and analytics; empowering companies to do more, eliminate costs, and drive customer satisfaction.
billing software for mobile

DOCUMENT BETTER. DELIVER BETTER.

WHAT NRBY CAN DO FOR SERVICE PROVIDERS

REDUCE REDUNDANCIES

With greater visibility and insight, techs are able to accomplish more while in the field, and proactively prevent issues.

DECREASE CALL VOLUME

With fewer issues arising, fewer customers will call in for service — further amplifying the cost savings of proactive prevention.

ENHANCE CUSTOMER NPS

At the same time, customers will be happier since their service consistently works as expected.

ELEVATE EMPLOYEE SATISFACTION

As techs become more productive, they also become happier with their job, and happier employees in turn become more engaged.


HOW IT WORKS

Mechanical Maintenance

PREVENTATIVE MAINTENANCE

Aggregate multiple data sources (i.e., CPE, Actives,Power Supplies) to better visualize and respond to escalating issues.

Pedestal Damage

PLANT MAINTENANCE

For enhanced efficiency, techs create plant maintenance jobs while on site.

Checklists

CHECKLISTS

Digitize and eliminate paper forms for installation, vehicle inspections and maintenance, tool inventory and status, quality assurance, and more.

track jobs
locates

LOCATES

Discover, document, and capture conerns in the field.

Replace Drop - Red

DROP MANAGEMENT

Track all drops and drive escalation via established timers, ensuring drops are closed quickly and efficiently.

contractormanagement

Contractor Management

Enhanced communication tools and image capturing means better management of third-party contractors and their work.

UTILIZE 150+ PRE-EXISTING WORKFLOWS

LEARNING FROM EXPERIENCE

CASE STUDIES

One firm realized new revenue and lower burn within 12 months of rolling out Nrby. Today, they are exploring new ways to open new revenue streams while maintaining their equipment like never before.

73%

Average reduction in time-to-bury

73%

Average reduction in time-to-bury

9200

Service calls saved by proactively addressing out-of-spec CPE device

9200

Service calls saved by proactively addressing out-of-spec CPE device

65%

Reduction in repair times on maintenance referrals between service and plant teams

65%

Reduction in repair times on maintenance referrals between service and plant teams

22%

Increase in reported issues, saving teams 7-10 minutes per job

22%

Increase in reported issues, saving teams 7-10 minutes per job

GUARANTEED RESULTS IN 90 DAYS