What is Location Intelligence Software?

Mobile technology platforms are changing the way businesses interact with their customers, partners and contractors. The pandemic has only accelerated this trend, driving mobile tech use far beyond previous trends. More than ever, businesses are leveraging new tools to connect with their constituents like never before. The driver for this enhanced communication is location intelligence technology, which has already shown business value across multiple verticals that utilize mobile teams.

location intelligence software
What is Location Intelligence Software and how does it help my business?

  1. Clean & Actionable Data: Location intelligence software captures the precise location of a technician, crew member, utility pole, vehicle, or any other target in the field. Data tracked in this way is always current and accessible compared to physical maps or records–which can be lost, damaged, or made obsolete. The history of assets and activities in a location intelligence database are also easier to track, and this lifecycle information is particularly important in knowing where to capture, act or service customers. With 70% of telecommunications companies already saying that location intelligence is critical to their success, it seems likely that data collection will continue to grow with further adoption of this technology.

  2. 100% Uptime: Location intelligence software doesn’t need to be turned on, shut down, or periodically recycled; it is always ready when needed. When this “always on” functionality is paired with user-friendly mobile devices, it allows for seamless data collection with minimal user input, regardless of the time of entry. By being accessible and updatable at any time, teams can easily use and add to their system of record, even outside normal work hours or across time zones.

  3. Cloud Based: Cloud technology has seen rapid adoption as a more cost-effective and practical way to store and access data. Location intelligence platforms like Nrby are easily adapted to the cloud, ensuring data is both secure and easily accessible. This is especially important as COVID-19 forces companies to reorient their workflows away from centralized offices. 

Nrby is on the forefront of the emerging location intelligence technology trend. Government, construction, manufacturing, transportation, and telecommunications companies are quickly adopting Nrby’s location intelligence platform to augment their teams process, provide better service and realize new revenue streams. Field data is collected and shared across mobile teams to ensure clean data is captured and acted upon at each work site, enabling companies to save time and money.

To learn more about how to put Nrby to work for your business, contact us or sign up for a demo.

Nrby Announces Launch of Installation Checklist Solution for Cable and Telecommunications Providers

Boston, MA /PRNewswire/ – Nrby, the leading provider of location intelligence platforms that revolutionize how field service, operations, and customer service teams operate today announced the launch of Installation Checklists, a digitally-transformational product offering for cable and telecommunications field service teams.

Let’s get your mobile teams doing their best work.

Today, most installation processes are still executed and documented using inefficient pen and paper. With Nrby’s Installation Checklists product, service teams can perform an installation far more rapidly and capture relevant data digitally within the Nrby platform. By transforming the process to digital, early adopters in the cable and telecommunications industry have realized faster installations, cleaner customer data, improved customer satisfaction scores, and most importantly, have eliminated costly operational inefficiencies.

“Nrby’s new solution quickly improves any installation process,” said Ron Miller, VP of Product Management & Customer Success. “Our new Installation Checklist solution quickly and easily creates a digital record of installations. That digital record is always available to support future customer needs.”

Nrby’s Installation Checklist product was built in concert with industry leaders within Cable and Telecommunications, reflecting decades of industry experience particularly in the field. This product further strengthens Nrby’s commitment to serving the Cable and Telecommunications industry while significantly advancing the portfolio of location-specific solutions Nrby provides in North America.

Nrby and Power & Tel to Deliver Solutions to Digitally Transform Service Teams

Boston, MA /PRNewswire/ – Nrby, the leading provider of location intelligence platforms that revolutionize how field service, operations, and customer service teams operate announced today they have entered into an agreement with Power & Tel to market Nrby’s products to their diverse set of customers.

Service teams are burdened by manual processes tied to time-consuming, analog paper trails for executing general maintenance, solving issues, replacing equipment and updating outdated infrastructure. Power & Tel will introduce their customers to Nrby. Customers who adopt the Nrby platform will realize more efficient communication and higher customer satisfaction.

power and tel top partners

Nrby’s solution empowers teams to leverage their iOS and Android mobile devices to digitally document, share, and track the servicing of equipment; pinpointing the precise location at which the work is being executed. Field service leaders can dramatically transform their processes thereby improving customer satisfaction, increasing speed-to-resolution and gaining actionable data about their networks. Teams become proactive rather than reactive when they can move at the speed of digital.Customers who adopt the Nrby platform will realize more efficient communication and higher customer satisfaction.

“The ease of use is phenomenal,” said Nathan Szubert VP, System Maintenance  & Plant Ops at WOW! Internet, Cable & Phone. “Nrby allows technicians to easily capture location and job data detailing the work they’ve performed as well as use the saved data for future reference.”

“Power & Tel is excited to introduce Nrby to our customers” said Jennifer Sims, CEO of Power & Tel. “Both Power & Tel and Nrby are dedicated to serving the cable, utility, and communications industries and their contractors. That commitment combined with Nrby’s high level of customer service and proven results make this a natural addition to our already robust offerings.  We believe Nrby can transform how our customer service teams execute their daily jobs.”

“P&T has a 50+ year history of delivering innovation to communication providers worldwide; they understand how vital it is to connect people and information,” said Kurt Dobbins, Chief Executive Officer of Nrby. “We’re excited about this agreement because that understanding pairs perfectly with Nrby’s core mission to connect mobile teams with information in ways that digitally transform operations and improve business outcomes. Power & Tel customers will realize dramatically improved communication, collaboration, and information sharing while achieving new efficiencies and better service quality in the networks they build and maintain.”

About Power & Tel

Founded in 1963, Power & Tel’s extensive distribution system provides service providers and contractors an effective way to get the wide range of products needed to build and maintain communication networks. As a value-add partner, the company also offers efficient solutions for the management of material and transactions; asset visibility; and maximizing resource & facility capacity. Company headquarters are in Memphis, TN, with branch offices and distribution centers throughout the United StatesCanadaMexico, and Brazil. Power & Tel’s inventory, experience and technologies can help reduce the costs within your supply chain and allow you to reach your profit objectives. To learn more visit www.ptsupply.com or call 800-238-7514.

Nrby raises a Strategic Series of Funding to Power Product Development and Expansion at Scale

Boston, MA /PRNewswire/ – Nrby, the leading provider of location intelligence platforms that revolutionize how field service, operations, and customer service teams operate today announced that they have successfully raised a significant seed round from private New England investors. The funds will be utilized to further innovation of the Nrby SaaS platform and expand into new markets at scale. The new investment round will enable Nrby to further capitalize on its position as a leader in the emerging Location Intelligence markets both in the US as well as internationally.

“This injection of capital comes at a critical time of global economic uncertainty, where more than ever before, Nrby technology will facilitate and is critical to accelerated connection, innovation, and problem-solving. The world is changing, and Nrby is poised to deliver innovations to support the emerging needs of businesses to digitize and seek new efficiencies across multiple markets,” said Kurt Dobbins, Chief Executive Officer of Nrby.

An ever-expanding array of companies are recognizing the need to digitally transform their outdated data gathering processes and capture actionable location data. Nrby aims to service a number of new markets where companies that leverage its turnkey platform can realize rapid ROI and increased revenue. The platform will address critical usage scenarios including infrastructure maintenance, facility management, sales & marketing effectiveness, risk management, remote monitoring, workforce management, construction, insurance, transportation, government, and utilities.

According to Kurt Dobbins, now is the ideal time for Nrby to enable companies to expedite their digital transformations: “This funding was secured based on Nrby’s extensive track record of innovation and proven results in support of some of the best telecommunication brands in the US, as well as on the longer-term thesis that we are in the midst of a 20-year-shift from manual, analog processes and point solutions to modern, digitized mobile technology platforms.”

Nrby’s solution empowers teams to leverage their iOS and Android mobile devices to digitally document, share, and track the servicing of equipment; pinpointing the precise location at which the work is being executed. Field service leaders can dramatically transform their processes thereby improving customer satisfaction, increasing speed-to-resolution and gaining actionable data about their networks. Teams become proactive rather than reactive when they can move at the speed of digital.Customers who adopt the Nrby platform will realize more efficient communication and higher customer satisfaction.

COVID-19 and the New Normal

We are in unprecedented times. COVID-19 is disrupting every aspect of our personal and professional lives, forcing us to make trade-offs on both safety and commerce. Personal well-being versus economic well-being. Who lives and who dies is now a function of balancing those tradeoffs. Retracting too much or not enough can result in unintended consequences.

As an early-stage privately-funded startup, we too, live or die by the tradeoffs we make. But in the case of the COVID-19 crisis, no balancing act was necessary. The most valuable asset of any startup is the team. As I like to say there are 5 elements that create value in a startup: 1-Team; 2-Team; 3-Team; 4-Market; 5-Product. A great team can deliver any product into any market. Products and markets can change and a great team adapts.

And nothing is more important than the health and safety of our team and their families.

In early March, well ahead of any state-ordered shut-downs or stay-at-home orders, I mandated that all our employees work remotely for their safety, and that of their loved ones.

Fortunately, Working From Home (WFH) was a simple and seamless transition. We use all cloud-based tools for development, team collaboration, email, customer meet-ups, and business operations. You will not find any desktop or servers sitting in our office (or indeed employees!). The products we develop are a combination of cloud services and mobile apps, distributed electronically. No physical goods. No store-fronts. No face-to-face meetings. Essentially, we operate as a virtual company whether we share an office space or not. We’re fortunate to have that luxury.

Conversely, however, other companies and employees are not so fortunate. First responders and medical professionals have no choice – they cannot work remotely. I myself have sons and daughters on the front-lines so I know all too well the trade-offs they make and the risks they are taking. I remain proud yet at the same time l am personally conflicted.

There are many heroes in this crisis, unseen and unsung – but the ones I am most familiar with are our customers. Their personnel are on the front-lines maintaining critical broadband and Internet service infrastructure. Almost overnight, they had to deal with a huge spike in demand for new installs and service upgrades. And of course, all these remote workers are placing tremendous, unforeseen strains on the collective network.

We want our customers to know that we are here for them, not just during these difficult times, but every other time as well. Our goal is to flatten the curve by digitizing the service provider’s world as much as possible: digitizing paper forms, eliminating the need for in-person document handoffs, reducing the need for service calls to subscriber residences, increasing operational efficiency and more.

This may seem prescient given the state of the world today, especially given the sudden and pressing need to eliminate unnecessary physical contact between people embodied by paperwork, unnecessary in-person interactions and the like, at least until this pandemic has been defeated.

One of the legacies of COVID-19 will be an increased sense of urgency to digitize our lives and business processes; yes, out of convenience and a desire to reduce operational costs, but also due to this sudden and pressing driver: our collective safety. We are proud to play a role in that transformation, and will continue to focus on innovation to make that transformation faster and more seamless than ever before.

Nrby, a Location Intelligence Platform, Plans to Attend NCTC’s Winter Educational Conference

NASHUA, N.H. – Feb 12, 2020 – Nrby, a location intelligence platform that is revolutionizing how field service, operations, and customer service teams operate, will be attending NCTC’s Winter Educational Conference.

The NCTC Winter Educational Conference will showcase supplier and service partners who have the forward-thinking products, technologies and strategies to compete and innovate in the modern telecommunications and cable industries.

“Nrby offers a flexible easy-to-use platform for tracking follow-ups in the field.”

“Nrby is accelerating the digital transformation of service providers by adding location intelligence to existing workstreams. Nrby is now being used by cable and telecom field operations team for: project, task, team management, service management, sales, and marketing, event, issue, and safety management. Nrby continues to accelerate its customer and user acquisition by 43%, quarter over quarter, by adding new customers, including Conway Corporation. A significant reason for our rapid growth is the strong ROI and the ease of use across all levels of the organization,” said Ron Miller, VP Product and Customer Success at Nrby. “Our customers continue to innovate using Nrby’s location-intelligence features – finding new ways to increase operational efficiencies while improving customer satisfaction. We are very excited to attend the NCTC Winter Educational Conference.

“Conway Corp is always looking for innovative ways to make our teams more efficient, and we’re heavily committed to mobile technology. Nrby offers a flexible easy-to-use platform for tracking follow-ups in the field. We’ve been very happy with our implementation for cable drops and see a lot of potential in other areas of our business.”  – Jason Hansen, Conway Corp Chief Technology Officer.

The NCTC Winter Educational Conference takes place Feb. 16-18 at The Red Rock Casino and Spa in Las Vegas. For more information and to get signed up visit: NCTC’s Winter Educational Conference.

About Conway

Conway Corp operates the city-owned utility system in Conway, Arkansas. The company provides electric, water, wastewater, cable, internet, telephone and security services within the Conway city limits. Conway Corp was created in 1929 when the Conway City Council organized the corporation to operate the city’s electric light plant to raise revenue to help keep Hendrix College and Central Baptist College in Conway. The company’s mission is to exceed customers’ expectations and to produce and deliver safe, affordable, reliable, innovative and environmentally-sound utility and telecommunication services while enhancing the quality of life in the community. More information is available at conwaycorp.com.