We are in unprecedented times. COVID-19 is disrupting every aspect of our personal and professional lives, forcing us to make trade-offs on both safety and commerce. Personal well-being versus economic well-being. Who lives and who dies is now a function of balancing those tradeoffs. Retracting too much or not enough can result in unintended consequences.
I remember one of my first meetings with a cable operator in which we were discussing the merits of technician empowerment and enabling field technician to self-select daily jobs. The reaction from the operator was visceral: “Why would I trust the field guys to do the right thing – they are last ones I trust!”
As a member of the Cable community and a former executive for one of Cable’s key vendors, I’m interested in what my colleagues and neighbors think about cable. The topic comes up often in casual communications as people often ask, “what do you do for a living?”
I arrived early in New Orleans, host of the 2019 SCTE-ISBE Cable-Tec Expo, before the exhibition started. I was filled with excitement and anticipation. This was my first visit back to New Orleans post-Katrina. Cable-Tec Expo is the biggest cable operator show of the year, a showcase of innovation.
Does it ever seem like there’s a black hole between plant engineering, construction and most other operation-centric organizations? Where paper-based forms for issues like pole transfers and temporary drops get lost in the shuffle and hand-written notes are incomplete or too hard to decipher?
Do you know how many times a day your field technicians are in danger? How often they’re exposed to life-threatening situations where they risk being electrocuted, falling or have something fall on them?